Sites and business process analysis model

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    This is the "web site project management (WPM) is how to complete the" series of articles second. 

  With the continuous development of technology and user functionality of the site demand increases, the design of the project site now can no longer simply use static html document to achieve, and a few years ago Web design Web designer from 12 to Creation compared to the project Web site design and development becoming more and more like a software project, but also more complex, the project web site design and development has entered a process needs to be emphasized and the division of the times, and establish a standardized and effective, robust development mechanism, to adapt to the evolving needs of users, to achieve the desired objective of the plan. 

  Site Project Management (WPM) for the meaning of Web-based Project Management, that is, the Web application performance as the main way to the structure of the project design and management, the structure includes a browser, a Web server, such as network and the main key mainly reflected in the web site design, the browser-client Web application development (such as information Website, on-line shops, virtual offices and customer relationship management.) Project Management. 

  In this article, the author will Site Project Management (WPM) and the unification of software engineering process management (RUP) for reference of comparison, combined with practical experience to the web site project management (WPM) the role of the division of labor, processes a full exposition so that the website project management gradually standardized. 

  According to the author's experience, the website project management can be divided into the following six stages of control: 

  1. Needs analysis and change management 

  2. Projects and business process analysis model 

  3. System analysis and modeling software 

  4. Interface design, interactive design and development process 

  5. System testing and the preparation of documents 

  6. Customer training, technical support and after-sales service 

  It should be stated that, although the stage of a certain continuity, but not entirely cut off, such as the demand for change management and testing work, documents are prepared by the project throughout the process, many hours of work-or simultaneously. 

  (B) Item model and business process analysis 

  Network technology arising from the application of the electronic workflow approach is not completely changes the traditional workflow, is not the traditional workflow simple reproduction, and the need for the traditional workflow reasonable optimization and improvement and reorganization. 

  This chapter includes the following: 

  1. Document prepared by the project models, all at a glance 

  2. Business process analyst for process design 

  3. Interface prototype user interface design engineers 

  4. User-Centered Design Thinking 

  5. Production design plan 

  6. Summary 

  1. Document prepared by the project models, all at a glance 

  Why should the production model project documents? 

  Users demand usually is messy, incomplete, or even inaccurate, and the demand for more detailed development of the project is often conducted in才被Mining found, and this is for the development of personnel is a very distressing problem.    Then, after conducting needs analysis model production project documents, to enter the development of the project before the two sides will soon begin to complete the results of the project have a common understanding, and early exposure likely demand changes, it will greatly enhance the development of the efficiency and quality. 

  The lack of experience in project personnel often wait to mandate a systematic analysis and development, rather than more time to hammer out in the project and customer needs and model in the process of developing a sizable vacuum done a lot for the customer scenario for the nine cattle Erhu is a thankless task force, we can imagine, in the end do not know where the marathon, where would you go to?    ! 

  Therefore, in recognition of the initial needs of the customer, the business staff should model the design of the project description. 

  First, we have to define a glossary, not every customer or project team members to understand the "User" and "role", "use case" the difference between, it would not all good understanding of the "channel", "outlook , "and" Background "What is the meaning in the end, in order to allow the project to document each model surfers correct understanding of the definition glossary is a great need, especially in the face of traditional industries initial design information users. 

  Model described by the most natural language description, this document is the report of the needs of further description.    Enables customers representatives, project managers, developers of the project will be launched through the project model of the scene for the most intuitive impression, and address the key issues discussed and reached common understanding, such as functional requirements, performance indicators, the operating environment, such as the scale of investment etc.. 

  2. Business process analyst for process design 

  Business process analyst at the staff should be simplified, as the role of the staff must have a broad knowledge of the fields of expertise, and have good communication skills. 

  Business analysts will be focused on the need to help customers demand summarized analysis, find out all the business protagonist of identifying business protagonist, each player related activities and processes should be clearly formulated, and ultimately design a logical view, user interface diagram.    For instance, an e-store systems, in addition to the system administrator, business manager, sales, logistics and distribution, customer service personnel role, may still exist outside the different roles cooperative units, such as suppliers, distributors, advertisers, Users purchase, or even a breakdown for the general consumer users, VIP consumer users, user groups, etc. consumption, the role of each type of system activities involved in the import and processes are different, by the logic diagram and diagram, business process analysts System institutions will be clearly described briefly. 

  Conducting business process design requires attention to the following matters: 

  * User network environment and configuration, structure designers to develop reasonable and workable system architecture; 

  * User preferences and skill levels, which will directly affect the depth of project development and user interface design; 

  "Although the development of staff and management is very easy to believe that they understand user needs, but the actual situation is often not the case. People tend to focus on how users should carry out its mandate, rather than how to implement user preferences. Most cases, the preference issue is not just simple that has mastered the user needs, although that itself is worth studying. preference to the experience, capability and use of environmental decisions. " 

  * Forecast the performance of the system and to develop indicators for the preparation of test plans provide the basis for testing. 

  Many of the projects designed to function in the realization of comparison, the testing phase appears to meet the customer's needs, but once put into use the time, we will find that the performance of facing a bottleneck.    Because of the expertise, understanding of a limited, often overlooked this demand, in order to avoid future disputes a prior forecast and to develop performance indicators is very important. 

  3. Interface engineers to create user interface prototype 

  In order to put before the actual systems development, create a user interface model is very important, the development of prototype development costs far lower than the actual cost of the project initially, to create a complete user interface and testing system reveals all of the features and availability, and Representative enable customers to participate in the discussion and modification, can greatly enhance the success of the project risk. 

  Correct and feasible to create a prototype, the systems analysis, design and the preparation of the code must comply with the prototype, the system is constructed to ensure that the right to test staff and customers can also in the development of real-time process that is involved in the inspection, can be effective in protecting the the quality of projects. 

  According to analysts provided by the business process flow diagram and diagram of the logic, interface design engineers began to design user interface prototype production, at this stage, the interface design staff, we have not yet entered the stage of detailed design, the most important thing is business Process integrity demonstrated, and on the design and customer style, design specifications and definitions to confirm. 

  Interface engineers fully understand customer needs and business processes after all, reasonable use of the layout of the user interface.    For example, the index page style, Home need to show the various elements, navigation and performance of the classification methods, the role of all types of business entrance, and so on. 

  In this needs attention, not just the user interface by site visitors navigate interface, also includes a special users, administrators, business partners, such as different user interface, and even suggested that the interface, warning interface, error Interface , the design integrity of the user interface so that customers can not only prototype and test more easily Clear demand, but also the quality of the project played an important role. 

  4. User-Centered Design Thinking 

  Whether the project design and development staff levels how sophisticated, is not the end-user system, the maximum to meet the needs of customers is the key, system designers often verbally hanging in a customer-centric slogan, but also actually work In large imaginary or out of laziness or out conditions for the future use of the system, different users may have unexpected obstacles. 

  Truly user-centric, we must first abandon the precipitation in the minds of experience and imagination, to customers working places, to observe how the customer records and then with customers about their work. 

  Expand training in a team known as a "blind matrix" courses, imagine what a group of people can not see how a long rope to pull into squares scene?    Defiant people will know how to listen and obey?    We can not assume that users in the end is a healthy people or blind, nor scenarios should be how do users should not be how to do, only to careful observation and communication, and to develop a truly meet user needs plans. 

  Experts: developers should determine the composition of users, and allows users to the earliest possible involvement, and made several familiar with the users, their tasks and needs: 

  * Talk with the users 

  * Visit to the office users 

  * Observation users work 

  * Users of video 

  * Understand the organization of work 

  * Self-try 

  * Enables users to work side边说 

  * Allows users to participate in the design 

  * The design team includes expert-level users 

  * Implementation of mission analysis 

  * The use of surveys and questionnaires 

  * Define the objectives can be tested 

  Wherever possible, the situation of demand and processes in the design and strive to accurate, objective and detailed, not only to ensure the quality of systems development and maturity, it will also cause you get a high degree of customer satisfaction and trust, and more business for the future open the door to cooperation. 

  5. Production design plan 

  By this stage, can be said to have the customer's needs and develop plans to implement a system to clearly recognize, with a consensus reached between the customers, then enter the next phase of work, the production design plan is necessary . 

  Design plan is a comprehensive description of the complete picture of the whole system, as systems analysis, test the foundation of the work, as well as customer acceptance of standards for business of the contents of the contract, therefore, should be carefully prepared carefully designed plan. 

  According to the different projects, the design plan of the content may be different, following the author to provide a sample for reference, the samples covering the needs of the plan confirmed and described in the core elements. 

  6. Summary 

  In this stage of the process, the core mission is the last phase of the needs analysis, project design and model business process analysis, user interface and production prototype of the user confirmed that the final completion of the two sides recognized the "design plan" As the next phase of system design and software modeling basis. 

  How to complete high quality business process analysis phase of work, the authors sum up the experience as follows: 

  * Truly user-centred design, the actual work environment, observing and recording; 

  * View detailed operational protagonist, and different interpretations of various operational procedures protagonist steps; 

  * Simplifying needs, the needs of customers into finishing, seize the core issue; 

  * Refinement needs, the core issue, the role of simulated users, and further confirmation process and norms; 

  * Seriously formulated the design plans for the next stage of work on a sound foundation. 

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